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Customer Service Specialist

Company: Truck-Lite
Location: Erie
Posted on: January 17, 2022

Job Description:

Duties and Responsibilities:

  • Receive, process, record, and maintain customer order requirements. Process inquiries involving EDI transactions, invoicing, order status, pricing, products, promotions, policies and procedures through Truck- Lite and customer data base.
  • Assist with phone inquiries as needed. Process RMA's and resolve customer complaints. Identify and work with various departments to implement
  • continuous improvement ideas and projects to satisfy customer requirements.
  • Work with assigned Trailer customers and handle inquires, PO's, returns, expedites, and monitoring delivery performance.
  • Position requires compliance with the Technology Control Plan and the Federal Export Control Policy established for the Corporation.
    Requirements:High School Graduate. Some college preferred.2 years of Customer Service experience.
    • Excellence in the following areas is required: verbal and written communication; exceptional interpersonal skills, working knowledge of Microsoft Office 365 software; self-motivated team player; require minimal supervision; good decision making and continuous improvement skills; ability to adapt quickly to change.
      ADDITIONAL INFORMATIONThe candidate hired for this position must be fully vaccinated against COVID-19. Proof of vaccination will be required prior to starting work.
      Truck-Lite Co., LLC is an Equal Opportunity Employer M/F/Vets/Disabled, committed to a culturally diverse workforce. If you need reasonable accommodation in the application or hiring process due to a disability or sincerely held religious belief, please notify Human Resources at Truck-Lite Co., LLCDue to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a "US Person" which includes United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).

Keywords: Truck-Lite, Erie , Customer Service Specialist, Hospitality & Tourism , Erie, Pennsylvania

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