Customer Service Specialist
Posted on: January 17, 2022
Duties and Responsibilities:
- Receive, process, record, and maintain customer order
requirements. Process inquiries involving EDI transactions,
invoicing, order status, pricing, products, promotions, policies
and procedures through Truck- Lite and customer data base.
- Assist with phone inquiries as needed. Process RMA's and
resolve customer complaints. Identify and work with various
departments to implement
- continuous improvement ideas and projects to satisfy customer
- Work with assigned Trailer customers and handle inquires, PO's,
returns, expedites, and monitoring delivery performance.
- Position requires compliance with the Technology Control Plan
and the Federal Export Control Policy established for the
Requirements:High School Graduate. Some college preferred.2 years
of Customer Service experience.
- Excellence in the following areas is required: verbal and
written communication; exceptional interpersonal skills, working
knowledge of Microsoft Office 365 software; self-motivated team
player; require minimal supervision; good decision making and
continuous improvement skills; ability to adapt quickly to
ADDITIONAL INFORMATIONThe candidate hired for this position must be
fully vaccinated against COVID-19. Proof of vaccination will be
required prior to starting work.
Truck-Lite Co., LLC is an Equal Opportunity Employer
M/F/Vets/Disabled, committed to a culturally diverse workforce. If
you need reasonable accommodation in the application or hiring
process due to a disability or sincerely held religious belief,
please notify Human Resources at Truck-Lite Co., LLCDue to
International Traffic in Arms Regulations (ITAR) and Export
Administration Regulations (EAR) requirements, all candidates must
be presently classified as a "US Person" which includes United
States citizen; a permanent legal resident (green card holder); or
a protected individual (refugee/asylum status).
Keywords: Truck-Lite, Erie , Customer Service Specialist, Hospitality & Tourism , Erie, Pennsylvania
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