Customer Service Representative
Company: Help At Home
Posted on: November 19, 2021
Help at Home is hiring a Customer Service Representative (Case
Manager) in our Erie, PA office!
Help at Home is the nation's leading provider of high-quality
support services to seniors and people with disabilities. Our
clients need us more than ever to continue living independently in
their own homes, while staying safe from high-risk facilities.
Help at Home leads the home care industry in protecting our
clients, -caregivers and employees. We provide priority vaccine
access, a ready supply of quality PPE, and up-to-date training.
The main focus of the Customer Service Representative (Case
Manager) position is to coordinate and implement care services with
referral sources, clients, and employees, while ensuring the
delivery of quality services to our clients. - This occurs through
the direct supervision of employees, support for clients, and
consistent communication. The Customer Service Representative (Case
Manager) will also be responsible for completing payroll, hiring
and training new staff, coordinating with staff -to schedule care
services, and ensuring coverage for all shifts. -Work hours for
this role are normally Monday - Friday 8:00AM - 4:30PM, but may
vary to support business needs.
Help at Home strives to be an employer of choice in your community
-and our employees are the foundation of our work. Eligible staff
have the opportunity to enroll in a wide variety of benefit
programs, along with lucrative bonuses in certain areas. - In 2021,
Forbes Magazine identified Help at Home as one of the top 10
employers for new graduates!
We offer a variety of in-depth training opportunities in order to
provide our staff with the tools to be successful. Help at Home
also offers strong career path possibilities for those employees
who are committed to growing within the organization.
Join us today and become a Help at Home Hero!
Receives calls from clients, caregivers, service coordinators, MCO
representatives, etc. and handles inquiries, issues, complaints in
a professional and timely manner.
Escalates complaints, problems or complex issues to the appropriate
Team Lead, -Supervisor, or Manager.
Works within multiple databases and systems used -for maintaining
all -information relative to assigned Clients and Care Givers.
Maintains knowledge of legal and regulatory requirements including
professional licenses, training, background checks, etc. and
-updates client and caregiver information appropriately.
Tracks the receipt and expiration date (if any) of insurance,
certifications and training.
Conducts 30-day consumer calls/interviews to touch base on the
clients -health status, treatment progress, changes to the home
environment, and overall client satisfaction with Help at Home's
Manages and Coordinates Care Givers' schedules to ensure that
scheduled hours match hours -worked and client service is
Consistently maintains the confidentiality of patient/client and
Participates in after-hours on call rotation as an industry quality
Performs a variety of general office duties such as greeting office
visitors, responding to phone inquiries, operation of office
machines, organizing files, providing keys or security access,
typing, copying, filing, sorting mail, requisition of supplies,
faxing, etc. Assists with maintaining a neat and clean office.
Performs other job-related duties as assigned.
Knowledge and Experience. Bachelor's degree and prior office
experience is preferred including experience with maintaining and
working with various databases and systems.
Intermediate level computer skill with creating and modifying
documents using Microsoft products (e.g. Word, Excel, PowerPoint);
ability to key quickly and accurately.
Personal accountability. Self-motivated; reliable; strong attention
to detail; maintains confidentiality; complies with all Company
policies and procedures.
Interpersonal Skills. Demonstrates excellent communication and
customer service skills; ability to function as a positive team
Ability to sit for long periods of time and use a pc keyboard.
Able to deal with stress and conflict appropriately.
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions.
Keywords: Help At Home, Erie , Customer Service Representative, Hospitality & Tourism , Erie, Pennsylvania
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