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Airline Customer Service Agent, Cross Trained

Company: Piedmont Airlines, Inc
Location: Erie
Posted on: November 19, 2021

Job Description:

Principal Duties and Responsibilities: Customer service agents work together as a team to provide excellent customer service and meet corporate objectives. Our employees must keep both the company goals and customer expectations in mind when completing their daily tasks. Responsibilities include computerized passenger boarding, flight announcements, assisting customers with special needs, ticket sales, flight itinerary changes, seat assignments, and tracing mishandled luggage; also baggage loading, operation of motorized service vehicles and equipment, aircraft servicing, calculating baggage and cargo weights, and other duties as assigned.Minimum Qualifications:Ability to work all shifts, all days including nights, weekends, holidaysWork outside in all weather conditionsAble to lift up to 70 poundsSuccessful completion of training courseAt least 18 years of ageHigh school diploma or GEDValid drivers licensePreferred Qualifications:Previous airline experiencePrevious employment as a front-line customer service providerBasic knowledge of computer applications and programsBachelors Degree in Aviation, Business or related fieldWork Environment:Use of computers and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 pounds regularlyAssist disabled customers The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available. M/F Disabled and Vet EEO/AA Employer

Keywords: Piedmont Airlines, Inc, Erie , Airline Customer Service Agent, Cross Trained, Hospitality & Tourism , Erie, Pennsylvania

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