Social Worker Administrator
Company: The Chautauqua Center
Location: Jamestown
Posted on: September 26, 2024
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Job Description:
Purpose: The Social Work Administrator is responsible for
ensuring successful day-to-day clinical operations and delivery
of social work services across the sites of TCC. The Administrator
will be primarily responsible for overseeing the operational
efficiency and quality of social work services at all clinic
sites.
Responsibilities:
· Responsible for oversight of Social Work operations across TCC
sites.
· In collaboration with the other team members, responsible for
directing, planning, organizing, supervising and coordinating the
services of the Behavioral Health Program across all sites.
· Monitors and ensures clinical and operational performance goals
are maintained across TCC. Works with clinical management to
optimize staffing, appointment schedules, workflows policies and
procedures, as needed to meet goals.
· Responsible for ensuring an excellent patient experience and that
patient complaints and grievances are addressed and resolved in a
timely and responsive manner.
· Facilitate and support process improvement initiatives that
enhance Team Based Care
· Develop, review and update policies, procedures, process
improvement, training, and evaluation that help support efficient
clinic workflows, productivity, quality improvement and customer
service.
· Ensure adherence to TCC policies, procedures, and standards
regarding: quality improvement, customer service, patient access,
productivity, confidentiality, management of electronic medical
records, billing, clinic receipts and deposits, and facility.
· Monitor and ensure clinical and operational performance standards
are maintained at the assigned sites(s). Lead site efforts to
achieve established goals for productivity and quality goals,
collaborating closely with the BH Director.
· Create, analyze and present data and reports as relevant to
clinical operations.
· Develop and monitor program goals and objectives, including
clinical visits, outreach numbers, and referrals from outreach to
clinical services.
· Responsible for ensuring compliance with rules and regulations
that impact clinic operations, including participation in audits
and the development and implementation of Corrective Action
Plans.
· Track and approve operational expenses within budget
guidelines.
· Collaborate with the CEO and other management to develop program
and organizational goals and budgets.
Represent TCC in outside committees and/or collaborations as
necessary.
· Participate in QA, and other, meetings, as assigned.
· Completes subordinates performance evaluations in a timely
manner.
· Ensure communication of goals, objectives, policies, and
procedures both up and down the chain of command through meetings,
huddles and other forms of communication.
· Develop, conduct and ensure compliance for all staff for required
training related to clinical operations compliance.
· Complete other tasks as assigned.
Requirements and skills:
· 3 -5 years of management or supervisory experience in a
healthcare or medical setting.
· LCSW NYS License and College Degree.
· Working knowledge of federal and state regulations that impact
clinic operations, including HIPAA.
· Ability to use MS Office programs, including MS Word, Excel and
Outlook.
· Effective problem solving and ability to analyze and use data for
decision making.
· Ability to embrace, manage diversity and build and maintain
successful teams.
· Effectively interact with people and develop positive
relationships while being tactful, respectful, and direct in
communication.
· Excellent verbal and written communication skills.
· Ability to work flexible and extended hours and travel between
sites as needed.
Reports to: Behavioral Health Director
Salary Range: $70,000 - $85,000 (depending on experience)
Hours: 40/week (Salaried Exempt)
The Chautauqua Center is an Equal Employment Opportunity employer
and does not discriminate in employment opportunities or practices
on the basis of race, creed, color, religion, sex, national origin,
nationality, ancestry, age, disability or status as a disabled
veteran or veteran of the Vietnam era, pregnancy, affectional or
sexual orientation, gender identity or expression, marital status,
status with regard to public assistance, veteran status,
citizenship or membership in any other legally protected class.
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Keywords: The Chautauqua Center, Erie , Social Worker Administrator, Healthcare , Jamestown, Pennsylvania
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