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Branch Manager - Erie, PA

Company: KeyBank
Location: Erie
Posted on: November 23, 2022

Job Description:

Location:2520 West 26th Street - Erie, Pennsylvania 16506 ESSENTIAL JOB FUNCTIONS:Branch Staffing & Performance Coaching Responsible for the staffing of the branch, including recruiting/identifying talent, interviewing and selecting the branch team Partner with Area Retail Leader and Operations Leader to ensure staffing levels are aligned to staffing model Instill Key's vision and values with branch team Create an engaging environment for clients and employees Responsible for daily execution of the branch playbook Develop a comprehensive understanding of client needs by utilizing the Financial Wellness Guide and recommends products and services to help the client achieve their financial goals Grow the business through tactics - Retention, Expansion and Acquisition Develop centers of influence and networks in the community to identify prospective client referrals Lead in daily branch huddles and hold team accountable to related activities and expectations Develop branch staff through observational coaching sessions, joint sales calls and using the coaching model and developing/utilizing individual development plans Responsible for developing the branch team's understanding of Key's products and services, Key's sales and service process and the competitive landscape Execute a consistent disciplined coaching and performance management process providing training and recognizing/rewarding high performers Lead by example and ensure consistent delivery of distinctive service for all clients Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships Responsible for successful onboarding and training of new employees Develop strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manage internal and external COIsBranch Operations Provide guidance and direction to branch staff positions to ensure compliance of regulatory, security and internal controls, which includes timely completion of all branch operations tasks Ensure satisfactory (or better) branch audits Review and certify completion of continuity and recovery activities Ensure the branch focuses on operational processes to enhance the client experience Report and follow up on branch facility issues that hinder branch operations Monitor and coach customer service behaviors to exceed service measurement goals within the branch Provide opportunities for the service staff to observe sales interaction Accountable for daily NSF review/weekly overdraft monitoring Ensure that the Branch operations are operating effectively/efficiently, maintain compliance, reporting requirements and client needs are being met Manage employee hours worked in accordance to and compliant with Key's time tracking policiesREQUIRED QUALIFICATIONS:Non Business and Business Intensive Branches: High School Diploma or 3 years of branch management experience 3 years experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team. General understanding of financial statements and concepts Demonstrated understanding of consumer credit including loan to value, debt to income and credit reports Demonstrated ability to leverage Centers of Influence (COIs) to further promote business Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals Demonstrated ability to effectively communicate and possess strong public speaking skills Working knowledge of PC (MS Windows and Office Products) Ability to work branch hours to include weekends and occasional evenings Physical Requirements: Ability to routinely and frequently operate a motor vehicle with a valid driver's license in order to make outside sales calls, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.Additional Responsibilities for Business Intensive Branches: Demonstrated small business deposit/credit experience and familiarity with small business operationsPREFFERED QUALIFICATIONS: 3 Years of managerial experience in Retail or Financial Services Industries Undergraduate degree in business related field FINRA Series 6 and 63 investment licenses State Insurance License KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

Keywords: KeyBank, Erie , Branch Manager - Erie, PA, Executive , Erie, Pennsylvania

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