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Account Service Manager

Company: Anthem Inc.
Location: Cranberry
Posted on: May 17, 2022

Job Description:

Description SHIFT: Day JobSCHEDULE: Full-timeBe part of an extraordinary team!We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. Beacon Health Options is a proud member of the Anthem Inc family of companies. The Account Service Manager will be responsible for supporting the Northeast region team. The ideal candidate for this position will have a healthcare background, be skilled at strategic planning, operations, project management and business analysis. This individual will organize the operations cross-functional teams, projects, & ongoing deliverables and to be able to track & report on the status of the aforementioned.Location: Remote but must be able to drive to Beacon Health's Seven Fields, PA office once per monthHours: 8am - 5pm ESTPrimary duties may include, but are not limited to:Provides strategic planning and account management for large accounts.Directs and manages the administration of contractual requirements and obligations.Leads cross-functional teams to design and implement new processes and regulatory requirementsManages the new and renewal implementation process for accounts.Interfaces with operations and shared services groups to ensure smooth delivery of services.Maintains ongoing account relationships at multiple levels throughout the customers' organizations.Makes recommendations for improvements to meet customers' expectations.Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit, and enrollment issues. Coordinates open enrollment meetings, renewal process, and training sessions.Oversees and monitors operations KPIs, SLAs and performance guarantees for accounts and follows up as needed, including doing additional analysis to ID root cause and follow up to remediate.Makes routine account visits.Qualifications Qualifications:Requires a BA/BS; 3 years of experience in account management/support, and/or program/project management, including experience with a strong focus on client interactions; or any combination of education and experience, which would provide an equivalent background.Preferred skills/Experience:Experience in the healthcare industry.Experience with reporting/dashboarding and analytics/metrics, so must have intermediate proficiency with Excel.Excellent written and verbal communications skills and the ability to manage complex projects.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

Keywords: Anthem Inc., Erie , Account Service Manager, Executive , Cranberry, Pennsylvania

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