Assistant General Manager

Company: Erie TownePlace Suites
Location: Erie
Posted on: February 15, 2020

Job Description:

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about hands on, energetic, and honest? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson offers many benefits including health, vision, dental, 401(k) and profit sharing! Tharaldson has 50 hotels nationwide and will be doubling in size in the next 3 years, providing huge potential for all successful managers! SUMMARY Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS 70% - Management -Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures -Provides training, including safety training, to staff -Selects or assists in the selection of hotel staff and completes all new hire paperwork -Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations -Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards -Conducts or assists in conducting staff meetings -Adheres to all franchise and company procedures and regulations as well as standard operating procedures -Receives and resolves or assists in resolving guest complaints and employee issues -Performs functions of the General Manager in their absence 30% - Other Duties as assigned -Covers shifts in all departments as scheduled by the General Manager -Corresponds with group and travel agents to answer special requests for rooms and rates -Assists with sales and marketing efforts as directed -Answers inquiries pertaining to hotel policies and services -Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines -All other duties as assigned COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies -Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics -Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer need; Responds to requests for service and assistance -Interpersonal - Maintains confidentiality -Oral Communication -Responds well to questions; Demonstrates group presentations skills -Team Work - Contributes to building a positive team spirit -Written Communication - Writes clearly and informatively; Able to read and interpret written information --- Delegation - Delegates work assignments; Provides recognition for results -Managing People - Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products, and services; Continually works to improve supervisory skills --- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. -Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment -Organizational Support - Follows policies and procedures including, but not limited to, dress code policies -Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events -Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time -Dependability - Commits to long hours of work when necessary to reach goals -Initiative - Asks for and offers help when needed -Innovation - Generates suggestions for improving work; Develops innovative approaches and ideas -Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process. -Planning/Organizing - Prioritizes and plans work activities -Professionalism, - Treats others with respect and consideration regardless of their status or position -Quality - Looks for ways to improve and promote quality -Quantity - Strives to increase productivity -Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Keywords: Erie TownePlace Suites, Erie , Assistant General Manager, Executive , Erie, Pennsylvania