Manufacturing Customer Support

Company: Robert Half
Location: Struthers
Posted on: February 18, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Manufacturing Customer Support specialist to join our team in Struthers, Ohio. In this role, you will serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position within the metal fabrication industry, offering an opportunity to utilize strong communication skills and manufacturing knowledge to ensure exceptional customer satisfaction. Responsibilities: • Respond promptly to customer inquiries and provide accurate information regarding products and services. • Process customer orders efficiently while ensuring accuracy and compliance with company policies. • Address and resolve customer issues, complaints, or concerns with attention to detail. • Coordinate with internal teams to meet customer needs and deadlines effectively. • Maintain detailed records of customer interactions and order statuses using CRM software. • Enforce company policies and the basic labor agreement consistently during customer interactions. • Adapt to shifting priorities and ensure smooth communication between customers and internal departments. • Provide proactive support and build strong relationships with customers to enhance satisfaction. • Utilize technical knowledge of manufacturing processes, particularly within the aluminum extrusion industry, to assist customers. • Monitor and follow up on order progress to ensure timely delivery and resolution of any issues.• At least one year of customer service experience in manufacturing, metals, or industrial sales. • Ability to maintain a positive attitude while managing customer interactions. • Strong verbal and written communication skills to handle inquiries and resolve issues. • Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. • Excellent problem-solving skills and attention to detail. • Capability to work independently as well as collaboratively within a team environment. • Familiarity with manufacturing processes and technical terminology, especially in aluminum extrusion, is preferred. • Adaptability to changing priorities and ability to multitask effectively.

Keywords: Robert Half, Erie , Manufacturing Customer Support, Customer Service & Call Center , Struthers, Pennsylvania