[15h Left] Administrative Assistant and Crematory Operations
Company: FAITHFUL COMPANION MEMORIALS INC
Location: Cleveland
Posted on: July 16, 2025
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Job Description:
Description: Faithful Companion Pet Cremation Services is
searching for a full-time Administrative Assistant/Crematory
Operations position at our location near Cleveland, Ohio at a rate
of $18.00 per hour. We are a family-owned company providing
high-level, compassionate care for pets and their families. The
administrative assistant/crematory operations hybrid position is
responsible for helping the office manager with paperwork, data
entry, and account receivables. This position is also responsible
for all aspects of daily cremations with the ability and
expectation to serve and assist in the following departments:
engraving, keepsakes, receiving, closing, family drops, doctor
drops, and family witnesses. This is an excellent entry-level
position for anyone with an interest in Funeral Service. We provide
hands-on training in cremation operations with no prior degree or
certifications necessary. As a top pet cremation provider across
the nation, we also offer many opportunities for growth within the
company. We are a customer service-focused company that understands
that pets are truly family members. We are looking for people who
are equally service-minded, and who comprehend the honor and
privilege it is to serve pets and their families through such a
difficult time. Our service model is evident in everything we do,
including how we serve our Faithful Companion team members. We
pride ourselves on maintaining an employee-centric company culture
that values open communication, a healthy work-life balance,
rewarding work, and a family atmosphere. DUTIES AND
RESPONSIBILITIES: - Sort Paperwork, being able to recognize and fix
errors. - Enter sales into accounting software. - Answer billing
questions from families, clinic personnel, and other Faithful
Companion staff. - Answer family inquiry emails - Order custom
urns, jewelry, and memorial products. - Collect outstanding
payments from individual families and clinics. - Understanding of
the receptionist role, and be able to fill in seamlessly, when
needed. - Works efficiently and ensures maximum production while
maintaining protocols. - Conducts high-quality cremation services.
- Maintains attention to detail while serving multiple families,
ensuring an error-free standard. - Responds to customers and
veterinary drop-offs promptly and professionally, providing
thorough support. - Assists in maintaining a clean and presentable
state of the crematory facility. - Performs other related duties as
assigned by management. Requirements: QUALIFICATIONS: -
Self-Motivated - Problem Solving skills - Strong communication and
organizational skills - Detail-oriented mindset with a commitment
to delivering error-free services. - Ability to handle multiple
tasks simultaneously while maintaining efficiency. - Previous
experience using cremation equipment is desired but not required.
(On-site training will be conducted). - Strong communication and
organizational skills are a must. - Detailed oriented commitment to
deliver error-free services. - Ability to multi-task. - Physically
capable to lift and/or move at least 100 pounds.
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Keywords: FAITHFUL COMPANION MEMORIALS INC, Erie , [15h Left] Administrative Assistant and Crematory Operations, Customer Service & Call Center , Cleveland, Pennsylvania
