Remote Benefit Customer Service Representative
Company: A-Line Staffing Solutions LLC
Location: Buffalo
Posted on: June 27, 2025
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Job Description:
Remote Benefit Customer Service Representative – Buffalo, NY
(Local Candidates Only) Contract Position Pay Rate: $16.50/hour
(Non-bilingual) $17.25/hour (Bilingual – Fluent in Spanish or
French) Location: Buffalo, NY – Must reside within 2 hours of the
location Join our team as a Remote Benefit Customer Service
Representative and make a daily impact by guiding individuals
through their healthcare and pension benefit questions. We're
looking for dependable, empathetic team members who want to grow
their skills while helping others. This is a contract role with an
anticipated start date in Mid August to Early September . While the
position is remote, local candidates only — you’ll need to visit
the office on Day 1 to pick up equipment and may occasionally be
required to attend on-site meetings or trainings. What You'll Do:
Support members with benefit enrollments, plan updates, and general
inquiries. Deliver personalized service through phone, email, and
chat — with a focus on quality, not call volume. Start on one
client and build experience across multiple accounts with
cross-training. Break down complex plan information into clear,
easy-to-understand guidance. Handle sensitive concerns with empathy
and professionalism. Follow strict privacy protocols, including
HIPAA compliance. Schedule & Requirements: Monday to Friday only —
no weekends . Must be available to work any shift between 8:00 AM –
11:00 PM EST . Peak season: Full-time, 40 hours/week, with the
possibility of overtime. Off-peak season: 32–40 hours/week
depending on volume. Must live within 2 hours of Buffalo, NY to be
eligible. Qualifications: High school diploma or GED required.
Customer service or call center experience is a plus, but not
required — paid training provided. Excellent communication and
active listening skills. Comfortable working on a computer and
learning new software tools. Must be adaptable and able to work
with a variety of member personalities. Bilingual Candidates
(Fluent in English, and Spanish or French) Encouraged to Apply:
Earn an extra $0.75/hour for bilingual fluency. Think you would be
a good fit? Apply today!
Keywords: A-Line Staffing Solutions LLC, Erie , Remote Benefit Customer Service Representative, Customer Service & Call Center , Buffalo, Pennsylvania
