Customer Service & AR/AP Support Specialist
Company: Lumitexorporated
Location: Brecksville
Posted on: April 1, 2026
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Job Description:
Sales/Order Entry Admin & AR/AP Support We are looking for a
detail-oriented and customer-focused Sales/Order Administrator to
join our growing commercial team. In this role, you will act as the
primary order entry/customer service/accounting point of contact
for customers, including key medical device accounts, while
supporting internal teams to ensure smooth order management,
efficient sales operations, and accurate administrative
coordination. Key Responsibilities: Act as the primary order
entry/customer service point of contact for Phototherapy customers,
providing professional communication, service excellence, and
support throughout the sales cycle. Manage the full order process
from entry to confirmation, including sales and shop order
creation, order changes, RMA requests, and customer follow-up,
ensuring accuracy and compliance with company procedures. Review
and coordinate incoming quote requests, working closely with the
sales team to ensure timely and accurate responses. Maintain and
update customer accounts, sales data, and documentation within CRM
and ERP systems. Partner with operations, quality/regulatory and
engineering teams to track order status, delivery schedules, and
other customer requirements Prepare and distribute various order
and sales reports, production schedules, performance metrics, and
analytical tools to support business operations Proactively engage
with customers regarding large or high-value invoices, ensuring
timely payment and prompt follow-up on overdue payments Contribute
to cash flow forecasting by providing regular updates on the timing
and status of expected customer payments. Coordinate with finance
on payment applications, handling of credit notes, refunds, or
adjustments as required. Verify and monitor customer credit limits
Process and apply customer payments through cash application,
ensuring timely and accurate posting. Conduct collections on
past-due invoices, communicating with customers to resolve
discrepancies and reduce outstanding balances. Perform invoice data
entry for Accounts Payable (AP), verifying accuracy and proper
coding before processing. Execute 3-way matching of AP invoices,
purchase orders, and receiving documents to ensure accuracy and
compliance prior to payment. Reconcile Concur and American Express
expense reports, ensuring accurate processing, receipt
verification, and adherence to company expense policies. Ensure
compliance with company policies, contractual obligations, and
industry regulations in all sales-related documentation. Contribute
to continuous process improvement initiatives to enhance sales
operations efficiency and customer satisfaction. Requirements
Qualifications · Bachelor’s degree in business administration,
Sales, Marketing, or a related discipline preferred; equivalent
professional experience will be considered. · Minimum of 2–3 years
of experience in a sales administration or related role, preferably
within manufacturing, engineering, or the medical device industry.
· Proficient in Microsoft Office Suite with the ability to quickly
learn and navigate Lumitex ERP (Macola), customer portals (GEHC
SSO), and HubSpot (CRM) · Exceptional organizational skills,
accuracy, and attention to detail. · Strong written and verbal
communication skills with the ability to interact professionally
with both internal and external stakeholders. · Proven ability to
manage multiple priorities and deadlines in a fast-paced
environment. · A customer-focused and solutions-oriented approach.
Why Join Us? · Opportunity to work on innovative medical
technologies that improve patient outcomes. · Collaborative and
growth-oriented work environment. · Competitive salary, benefits,
and professional development opportunities.
Keywords: Lumitexorporated, Erie , Customer Service & AR/AP Support Specialist, Accounting, Auditing , Brecksville, Pennsylvania
