Assistant Operations Manager (Erie)
Company: Goodblend
Location: Lake City
Posted on: April 4, 2021
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Job Description:
Location: Erie, PA
Everyone is welcome here. Each of us is unique, and that's what
makes us amazing. We believe in inclusiveness and celebrating each
person's individuality, because there's power in bringing people
with different points of view and life experiences together. So,
bring yourself and your best ideas. We provide equal employment
opportunities (EEO). All applicants are considered regardless of
race, color, religion, national origin, age, sex, marital status,
ancestry, physical or mental disability, veteran status, or sexual
orientation.
Because when we feel safe and comfortable being ourselves, there's
no limit to what we can achieve.
IN A NUTSHELL---
The Assistant Operations Manager is responsible for operational
success that enables excellent customer service by ensuring
scheduling, merchandising, communications and compliance are
maintained for the store. In addition, this person must be a
motivating presence, create a collaborative work environment and
lead the team to provide excellent customer service to the
Goodblend customers in order to meet and exceed the store's
financial goals.
The Assistant Operations Manager assists the Store Manager in
managing the overall P&L, inclusive of payroll, to ensure
store's contributions are meeting and exceeding targets and
guaranteeing that store operations are running smoothly and
efficiently in accordance with the Goodblend standard.
This role is with Goodblend, one of the renowned retail brands
under the Parallel umbrella. Parallel is one of the largest
multi-state cannabis companies in the world, owning and operating
in five markets; Florida (Surterra Wellness), Massachusetts (NETA),
Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas
(Surterra Wellness). If you enjoy companies that are growing,
moving fast, and constantly challenging themselves to achieve more,
then Parallel is for you. We work hard, lean on each other, and are
passionate about a pretty ambitious vision --- pioneering a new
paradigm of what well-being can be for all people, everywhere. For
more information, visit www.liveparallel.com.
WHAT YOU WILL BE DOING
Service
Prioritize time and energies in store to join the staff on the
selling floor; coaching and developing the team; and leading by
example. Positive representative of the Goodblend brand. Deliver
the full Goodblend customer service experience, catering to the
customers 'needs. Develops knowledge of trends in industry to
provide best service possible and share with the team. Responds to
all customer concerns and acts when necessary to resolve
conflicts.Serves as a role-model and resource for store staff
concerning products and services, policies and procedures, industry
news, and changes in regulations.
Sales
Responsible for driving sales to meet and exceed targets. Assisting
the Store Manager in meeting all financial goals, including
management of the P+L, payroll and store budgets. Responsible for
all operational aspects of the store creating an appealing
environment for the customers to explore. Create store schedules
which drive sales opportunities and maximizes the customer
experience. Partner with the Store Manager to ensure staffing is
prioritized to provide optimal schedules and ensure the best
customer service is provided always. Successfully prepare for and
support company driven promotions and launches to meet and exceed
sales targets and deliver the best experience possible for
customers. Assist with local events ensuring a successful execution
as directed by the Store Manager.
Leadership
Facilitate staff training regarding company operational
initiatives, ensuring processes, procedures and policies are
accurately communicated to the team.Participate and advocate for
all training, support all training and assist the Store Manager in
ensuring they were delivered on brand and the service
knowledge/skills were built with every employee in
store.Responsible to support a productive and dynamic team by
connecting with employees, customers, and the community. These must
be strong relationships and connections founded on the common
passion for cannabis.Confident and skillful coach and manager to
the team. Comfortable navigating difficult conversation, with
professionalism, poise and kindness; actively provide coaching and
feedback to develop employees in their position and help them
grow.Creates an environment where clear and fair expectations are
set, and all employees are treated with respect.Step in to fulfill
responsibilities of Store Manager as needed.
Operations
Responsible for the store's daily presentation. Ensures the store
operations are run smoothly, safely and efficiently and according
to Goodblend standards.Responsible for knowing, following and
administering all company policies and procedures. Office
Administration: Store communication and planning. Responsible to
read, interpret and communicate messages from Corporate Store
Operations. Works to ensure all staff members are informed and
takes proper action, updates bulletin boards and other
communication avenues in store. Reviews and approves timekeeping
records for the staff, ensuring accuracy and submits for payment.
Maintains record keeping standards. Responsible for shipping and
receiving. Preparing, setting timelines and delegating tasks
amongst the team to ensure merchandise is stocked is completed in a
timely manner. Acts to reduce loss. Responsible for the management
of processing damages/returns and the organization. Alerts the
Store Manager to any concerns immediately. Responsible for ordering
of supplies and managing the supply budget. Ensures the budget is
met on a monthly and annual basis and stock levels are managed so
that all items remain in stock. Maintain all visual merchandising
directives. Responsible for the successful management of store
inventory levels. Execute visual displays. Customize the visual
direction to fit the store dimensions, communicate timelines and
execute the floor set with precision and on time. Organization of
all areas back of house, creating an orderly and tidy environment
for the staff where product is easy to locate when needed.Manage
Cycle Counting as applicable. Execute thorough store audits on time
and as directed. Ensure the store is compliant with all
environmental operations requirements and document per company
standards. Manage third party vendors as required.Manage banking.
Administers all operational company policies and procedures. Ensure
consistent standards of cleanliness, maintenance and organization
throughout the store. Provide feedback to the Store Manager to
inform improvements that are needed. Ensure all patient files are
current and required documentation is on file and follows all
guidelines issued by the State of Pennsylvania and HIPAA.Maintain
knowledge of all applicable state and local laws, as well as
documentation processes in accordance with the State of
Pennsylvania.
EXPERIENCE AND SKILLS YOU'LL BRING Age 21 or over (Required)High
School Diploma or equivalent (Required)Valid Government-Issued
Photo ID (Required)Minimum of 3 years' experience in a supervisory
or lead roleOutstanding verbal and written communication skills
with an ability to influence othersExcellent planning,
prioritization and organizational skillsDemonstrated strategic
thinking and business acumen, proven ability to analyze sales data
and create effective action plansProven ability to provide
leadership that motivates teams to exceed sales goals while
maintaining payroll budgetsAbility to identify top talent, network,
recruit, create and maintain high performing teams.Proven operation
and merchandising excellenceRetail and cannabis industry experience
preferredDemonstrated ability to independently solve moderate to
complex problemsDemonstrates flexibility and takes initiative with
minimal directionProficiency in Microsoft Suite, including Word,
Excel and OutlookMust have open flexibility to work during peak
traffic times, including evenings, weekends and holidays
YOU WILL BE SUCCESSFUL IF YOU--- Are self-motivated; micro-managing
isn't fun for anyoneRoll your sleeves up and do the work; strategy
is important, but so is getting stuff doneCan work fast and be
flexible; our industry is always changingPlay nice with others; we
collaborate with each other a lotThink creatively; sometimes, the
"traditional" solution isn't the best one
WHAT YOU GET Consistent, reliable benefits; Full
medical/vision/dental, 401k with company match, access to
company-sponsored well-being programsBalance and flexibility; paid
time off, paid parental leave, flexible work arrangementsFinancial
opportunity; an incentive program that provides opportunity to earn
cash AND equity in a fast-growing company and industryEmployee
discount Chance to make a difference; Employee Relief Fund,
community volunteerism opportunities through Benevity
PHYSICAL REQUIREMENTS Able to lift, push and pull up to 50 pounds.
Able to stand on your feet for up to 8 hours
PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES Our Vision -
why we exist - is to pioneer well-being and improve the quality of
life for humanity through the benefits of cannabinoids. Our Mission
- how we will do this - is to build a leading, global well-being
company through the best talent, our values, trusted and recognized
brands, science and technology-based innovation, and a relentless
focus on execution and continuous improvement. Our Values -
Integrity - Collaboration - Alignment - Intentionality -
Accountability - Agility
We are an Equal Opportunity Employer. We embrace and encourage our
employees' differences in age, color, disability, ethnicity, gender
identity or expression, language, national origin, physical and
mental ability, political affiliation, race, religion, sexual
orientation, socioeconomic status, veteran status, and other
characteristics that make our employees unique.
DISCLAIMER Parallel reserves the right to change or assign other
duties to this job description. Your employment with Parallel is a
voluntary one and is subject to termination by you or Parallel at
will, with or without cause, and with or without notice, at any
time. Nothing in this document shall be interpreted to be in
conflict with or to eliminate or modify in any way the
employment-at-will status of Parallel associates.
Internal ID: 17208PandoLogic.Category: Human Resources, Keywords:
Training & Development Manager
Keywords: Goodblend, Erie , Assistant Operations Manager (Erie), Accounting, Auditing , Lake City, Pennsylvania
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