Customer Service - Call Center

Location: Twinsburg
Posted on: April 17, 2024

Job Description:

Adecco is currently assisting a local client in their search for a Customer Service Representative in Twinsburg, OH. In this customer service job you will be supporting the pharmacy in their call center. This position is paying $12.00 per hour based on experience. If interested in this opportunity, click Apply Now!

Responsibilities for the Customer Service Representative include:

• Supporting the pharmacy and member call center functions of the company

• Answer calls and respond to emails from members and pharmacies

• Research and resolve pharmacy issues from members, providers and pharmacies;

determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution

• Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups / possibly route the call to an appropriate resource

QUALIFICATIONS:

• High school diploma or GED required

• Previous customer service and call center experience

• Ability to work with peers in a team effort in a fast paced environment

• Ability to read doctor?s handwriting

• Pharmacy tech background or having worked in a doctor?s office or health field is a plus

• Ability to work extended hours, weekends and holidays pursuant with industry demands

• Ability to maneuver and document within different Windows based programs – up to possibly 5 at a time

• Must be able to work between 7am-7pm (8 hour shifts) Must be open to all hours; may be scheduled to work every fourth Saturday and every eighth Sunday (subject to change)

Keywords: , Erie , Customer Service - Call Center, Administration, Clerical , Twinsburg, Pennsylvania